Job Description/Responsibilities

• To provide first and second line technical  support to the international client base, distributors, users and operators. A customer facing role that requires a broad-based technical      understanding including networking (IP, Wi-Fi, GSM and serial protocol),  digital and analogue electronics, mechanics, control systems, Windows,   Linux and iOS operating systems. Also assisting with technical sales and product training.

• Responsibilities will include but are not limited to:

• Supporting  customers through remote diagnosis and deciding strategies on how to      proceed with repairs/support.

• Learn about the company products and working applications to be able to provide first and second line support to clients and users.

• Provide  customer training both in-house and at customer sites.

• Liaising with the Engineering department to provide continuous feedback in order to      improve product design and reliability.

• There  will be some requirement to assist with day to day activities, commensurate with your capabilities, within the company, particularly      Repairs and Test departments.

• Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

• Supporting field services, in a ‘hands-on’ role that may require international travel.

Desired Skills and Experience

Essential

• Engineering,  Science degree, or equivalent

• Good  background of maths and physics

• Problem solving mind-set

• Effective interpersonal and communication skills

• Basic knowledge of mechanical and electrical engineering

• Basic knowledge of networking, operating systems (Windows, Linux and iOS).

• Excellent self-organisation skills and ability to manage priorities

• Good understanding of technical English

• Abilityto work on own initiative in order to develop the team.

• Computer literate

Desirable

• Experience in a research environment.

• Experience of providing support externally to an international client base.

• Interest in Earth Science

• Detailed knowledge in Windows and Linux administration and support.

• Detailed  knowledge of networking (IP / Wi-Fi / GSM / serial).

• Knowledge of programming in at least one language.

• Practical knowledge of electrical troubleshooting methods and equipment.

• Familiarity with sampling theory and      cybernetics (control theory).

.Demonstrable Character Traits

• Confidence in dealing with people from all levels of business

• Logical  thinker

• Excellent  communication skills, both internally and with customers

• Proactive and self-motivated

• Willingness to learn and develop

• High level problem solving ability

Personal

• Energetic and self-motivated

• Able to manage multiple priorities under pressure

• Can work both independently or within a team

• Eager to learn

• Persistent

• Unbounded enthusiasm

• Self-driven

Additional Points that count in your favour

• Practical obbies and personal interests will likely reflect a practical nature

• Multilingual capability could be beneficial.