Job Description

Job Location

Aldermaston, Reading RG7, UK

Type of Job

Permanent

Salary / Rate

30000 - £45,000

Job Ref:

TB274304

Technical Support Engineer - Linux

Our Client is a global leader in providing shared storage solutions to some of the world's biggest names in broadcast and media, with the systems and their custom Linux operating system designed and manufactured at our head office in Berkshire (Reading/Basingstoke Area)


Job Description

Our client is looking for an experienced Technical Support Engineer who will provide enterprise-level technical support to our international customers and partners – helping them diagnose and troubleshoot software and hardware problems with our intelligent storage and remote working solutions.

  • Professionally engage with our customers and partners via phone,      email and remote support tools

  • Provide troubleshooting of software (Linux OS and 3rd party      applications) and hardware issues - understand, troubleshoot and own      technical issues through to resolution

  • Record details of steps taken during troubleshooting, ensuring      updates are provided within SLA

  • Create and update online self-help articles and best practice      guides

  • Collaborating with team members and product teams resolving      customer issues and improving the customer experience

  • Keep current on new technologies, product releases and updates

About You

· Advanced IT skills with proven experience of Linux operating systems at the command line level

· Knowledge of Hardware troubleshooting and managing RMAs

· Knowledge of network and file sharing protocols like DHCP, DNS, SMB, AFP, SMTP, SNMP

· Knowledge of troubleshooting networks and network infrastructure

· A passion for helping people, strong customer focus, ideally with experience in a customer support role

· A self-starter who is passionate about technology, solving technical problems and actively seeks learning opportunities

  • Excellent communications skills - with the ability to digest      technical information, translate and adapt communications for all      technical levels

  • An ability to prioritise multiple conflicting priorities and      understand when to seek guidance

  • A strong team ethic, you actively seek to contribute to the team      and share knowledge

Extra points for having one or more of these...

  • Knowledge of network storage terms, concepts and technology

  • Knowledge of troubleshooting MacOS, Window Desktop/ Server

  • Knowledge of troubleshooting Active Directory (or LDAP variants)

  • Knowledge of troubleshooting ACLs and file permissions

  • Experience in coaching and mentoring junior staff

  • Experience in providing technical training to customers or partners

  • Additional IT certifications including Microsoft, Linux, Cisco

Our clients Technical Support is a 24/7 operation that requires the ability to work shift patterns or follow an on-call rota as required. Occasional travel to customer sites may be required for troubleshooting or consultancy purposes.

Interested in this job? Call us on: 0118 981 1110