Job Description

This is a fantastic opportunity to join a small, well-established company as an Administration Assistant. Working closely with the Production Manager and Sales Office, the job holder will be responsible for the office administration, in particular relating to all sales order processing. Ensuring that the Production Office is operated to deliver consistency in services and ensure that all Company and Statutory requirements are followed. This is a part time role, working 20-15 hours per week Monday – Friday.

Main Duties

• Answer incoming enquiries by phone and email.

• Answering customers’ questions and special requests.

• Handle any customer complaints quietly and efficiently.

• Maintain computer-based MRP and CRM system.

• Assist with accepting sales orders.

• Assist with placing orders on suppliers to fulfil customer orders.

• Assist with maintaining the production schedule for all incoming and outgoing orders by monitoring & following up on all sales orders received and supplier orders placed.

• Assist Production Department with Goods Inwards, Test & Inspection and other Production functions.

• Assist with finance functions including basic bookkeeping and ensuring all orders are correctly processed and matched.

• Assist with general Office Administration as required. EG negotiating office contracts; ordering supplies; proof-reading; filing, scanning & data entry and general organisation.

• Providing cover for Sales Administration and Quotation follow up when required.

• Maintaining and updating company records and documentation including assisting with ISO9001 documentation and ensuring compliance.

Qualifications and Experience Required

• Previous experience in an administration role in a Production Office or Sales Order Processing environment would be ideal but not essential.

• Ability to use all Microsoft Office applications is essential.

• Experience of data entry and data cleansing is desired.

• Ability to meet deadlines.

• Ability to work alone or as part of a team.

• Excellent interpersonal and communication skills.

• Training will be provided as required.