Intec Recruitment Services Ltd
Unit 4 Midas House, Calleva Park, Aldermaston, Berkshire, RG7 8EA
Tel: 0118 981 1110 Fax: 0118 981 7888
Email: enquiry@intec-recruitment.co.uk


Job Title: Hardware / Software Technician
Type: Permanent
Location: Basingstoke, Hampshire
Salary: £23K to £28K per annum
Job Reference: LA2046

Job Description

To provide first and second line technical support to the international client base, distributors, users and operators. A customer facing role that requires a broad-based technical understanding including networking (IP, WiFi, GSM and serial protocol), digital and analogue electronics, mechanics, control systems, Windows, Linux and macOS operating systems. Also assisting with technical sales and product training.

 

Responsibilities will include but are not limited to:

·       Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

·       Learn about company products and working applications to be able to provide first and second line support to clients and users.

·       Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.

·       There will be some requirement to assist with day to day activities, commensurate with your capabilities, within the company, particularly Repairs and Test departments.

·       Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

·       Supporting field services, in a ‘hands-on’ role that may require international travel.

 

Skills and Experience

 

Essential

             Familiarity with sampling theory and cybernetics (control theory)

             Working knowledge of digital and analogue electronics

             Basic knowledge of mechanical and electrical engineering

             Practical knowledge of electrical troubleshooting methods and equipment

             Problem solving mind-set

             Engineering degree, or equivalent

             Effective interpersonal and communication skills

             Excellent self-organisation skills and ability to manage priorities

             Computer literate

             Basic knowledge of networking, electronics and control theory

             Good background of maths and physics

  

Desirable

·                  Knowledge of networking (IP / WiFi / GSM / serial)

·                  Knowledge of programming in at least one language

·                  Ability to work on own initiative in order to develop the team

·                  Experience of providing support externally to international client base

·                  Interest in Earth Science

·                  Multilingual, could be beneficial

·                  Good understanding of technical English

·                  Knowledge in mechanics and Linux basic commands

 

Demonstrable Character Traits

·                  Confidence in dealing with people from all levels of business

·                  Logical thinker

·                  Excellent communication skills, both internally and with customers

·                  Proactive and self-motivated

·                  Willingness to learn and develop

·                  High level problem solving ability

 

Personal

·                  Energetic and self-motivated

·                  Able to manage multiple priorities under pressure

·                  Can work both independently or within a team

·                  Eager to learn

·                  Persistent

·                  Unbounded enthusiasm

·                  Self-driven

 

Additional Points that count in your favour

·                  Practical hobbies and personal interests will likely reflect a practical nature

·                  Multilingual capability could be beneficial

 

Similar Roles

Customer support. Service engineer. Networks specialist. System integrator. Applications engineer. Product manager.

 

Competition or target companies

High value, low volume niche high technology, such as;

Scientific instrumentation, Medical equipment manufacturing


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0118 981 1110
info@intec-recruitment.co.uk
Job Description
 
Testimonial
 We have used Intec Recruitment for some time now.  They provides us with staff that fits in with our requirements.  They are very professional, and always helpful. Nothing is ever too much trouble. It is always a pleasure working alongside Intec, as they know our company so well.
- M.B. - HR Manager
I would be more than happy to recommend Intec Recruitment to anyone considering using this company for future employment.  You get a prompt and polite service,  any problems are easily resolved through the company's professionalism. I have worked for them for 10 weeks now and am very happy with Intec.  Any questions or queries have been answered.
- R.M. - Mechanical Fitter
I would like to thank you guys for your assistance in finding an ideal job for me. I had spent several months searching and applying for various jobs, but had not found anything that really fitted, you managed to come up find a vacancy that not only matched my key skills but is position I am really excited about starting.
- R.M. - Mechanical Assembly Technician
"I have always found everyone at Intec reliable, responsive, courteous and professional. I have been using their services in some capacity since 2005 and wouldn't hesitate to recommend them to anyone."
- N.B. - Installation and Facilities
"I always find Intec to be very professional, friendly and reliable, and care about their clients to make sure they place the right candidate to suit our needs."
- H.J. - Secretary /P.A.
"Within a very short period of time Intec are able to assess and fulfil our staffing requirements time and time again with great communication throughout."
- R.F. Stores Supervisor
 I have used Intec's services in the past, I found their services very supportive and efficient, whenever I had any issues they were dealt in no time, I am looking forward to working with Intec again.
- F.I. - Wirer
I have been using Intec Recruitment Services for my employment needs since 1989 and I have found them to be proactive and give an excellent service. I like that they are a family run business and my experience of them is that they are efficient and courteous and always do what they say they are going to do. I would highly recommend them. - V.S. - Prototype Wirer
"I would like to thank you and your staff for providing us with some first-class people over the decades.  You have always been my first call, and rarely have I needed to make a second."
- J.M. - Technical Director
Within a very short period of time Intec are able to assess and fulfil our staffing requirements time and time again with great communication throughout.
- R.F. Stores Supervisor
I have known Intec Recruitment for approximately twenty years. They have been a great help in finding me work over the years, in some very interesting electronic companies. They have proven over the years to be very honest & reliable.
- E.R. - Test Engineer
During the last 5 years, we have used Intec for all of our temporary vacancies and also all of our permanent, or temp to permanent vacancies.  We have never needed to go elsewhere, as they have always found the candidates we have needed, even for vacancies which have been harder to fill.  Communication with Intec has always been excellent, and I feel they have always understood the qualities of the person we have been looking for.  I would have no hesitation in recommending Intec for both temporary and permanent vacancies.
- J.N. Office Manager
"I have always found Intec to be friendly and helpful.  They offer a very professional service but have a very individual style to them, making the client feel confident that the right candidates will be found."
- S.M. - HR Generalist
The service I have received (and currently still do) from all at Intec is highly recommendable.

The pre and post interview discussions were frank and honest, thus allowing an easy decision to accept the posting. - S.A. - Technician
Intec Recruitment over the past 10 years have supported our company in numerous service sectors especially in high profile fast track projects that covered a large and varied range of management, technical, skilled, semi-skilled and general staffing requirements. Intec Recruitments personal and professional approach along with their large database of manpower suited our company's requirements perfectly.
- G.T. - Managing Director
Job Description

Hardware / Software Technician

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Job Description

To provide first and second line technical support to the international client base, distributors, users and operators. A customer facing role that requires a broad-based technical understanding including networking (IP, WiFi, GSM and serial protocol), digital and analogue electronics, mechanics, control systems, Windows, Linux and macOS operating systems. Also assisting with technical sales and product training.

 

Responsibilities will include but are not limited to:

·       Supporting customers through remote diagnosis and deciding strategies on how to proceed with repairs/support.

·       Learn about company products and working applications to be able to provide first and second line support to clients and users.

·       Liaising with the Engineering department to provide continuous feedback in order to improve product design and reliability.

·       There will be some requirement to assist with day to day activities, commensurate with your capabilities, within the company, particularly Repairs and Test departments.

·       Working through a list of prioritised support tickets to provide an efficient and professional service to end users.

·       Supporting field services, in a ‘hands-on’ role that may require international travel.

 

Skills and Experience

 

Essential

             Familiarity with sampling theory and cybernetics (control theory)

             Working knowledge of digital and analogue electronics

             Basic knowledge of mechanical and electrical engineering

             Practical knowledge of electrical troubleshooting methods and equipment

             Problem solving mind-set

             Engineering degree, or equivalent

             Effective interpersonal and communication skills

             Excellent self-organisation skills and ability to manage priorities

             Computer literate

             Basic knowledge of networking, electronics and control theory

             Good background of maths and physics

  

Desirable

·                  Knowledge of networking (IP / WiFi / GSM / serial)

·                  Knowledge of programming in at least one language

·                  Ability to work on own initiative in order to develop the team

·                  Experience of providing support externally to international client base

·                  Interest in Earth Science

·                  Multilingual, could be beneficial

·                  Good understanding of technical English

·                  Knowledge in mechanics and Linux basic commands

 

Demonstrable Character Traits

·                  Confidence in dealing with people from all levels of business

·                  Logical thinker

·                  Excellent communication skills, both internally and with customers

·                  Proactive and self-motivated

·                  Willingness to learn and develop

·                  High level problem solving ability

 

Personal

·                  Energetic and self-motivated

·                  Able to manage multiple priorities under pressure

·                  Can work both independently or within a team

·                  Eager to learn

·                  Persistent

·                  Unbounded enthusiasm

·                  Self-driven

 

Additional Points that count in your favour

·                  Practical hobbies and personal interests will likely reflect a practical nature

·                  Multilingual capability could be beneficial

 

Similar Roles

Customer support. Service engineer. Networks specialist. System integrator. Applications engineer. Product manager.

 

Competition or target companies

High value, low volume niche high technology, such as;

Scientific instrumentation, Medical equipment manufacturing


 
Job details
Job Title: Hardware / Software Technician
Job Reference: LA2046
Location: Basingstoke, Hampshire
Job Type: Permanent
Salary / Rate: £23K to £28K per annum
If further information is required on this vacancy please call one of our Consultants on 0118 981 1110
 
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