Intec Recruitment Services Ltd
Unit 4 Midas House, Calleva Park, Aldermaston, Berkshire, RG7 8EA
Tel: 0118 981 1110 Fax: 0118 981 7888
Email: enquiry@intec-recruitment.co.uk


Job Title: Workshop Supervisor
Type: Permanent
Location: Camberley, Surrey
Salary: £35K to £40K per annum
Job Reference: LA1924

Job Description

Overall Responsibility/Purpose of Position;

  • Management of the Technical Workshop including resource planning and workload allocation.
  • Management of the Technical department’s business operating systems (B2B and SAP).
  • Investigation of issues as appropriate to provide accurate, up to date, informed, technical information to customers (external and internal).

 

Qualifications:

  • Educated to Degree level or equivalent in Engineering or Management (desirable).

 

Skills

  • Excellent management and communication skills
  • Strong customer orientation
  • Self-starter, able to investigate and work on own initiative
  • Able to work effectively under pressure
  • Strong I.T. literacy (Word, Excel, MS Office) 
  • Able to prepare management information reports as required
  • Basic computer programming skills (desirable)

 

Experience

  • Previous experience of managing a team
  • Experience of business operating systems (B2B / SAP desirable)
  • Understanding of basic Engineering specifications
  • Experience of working with machinery (2 and 4 stroke engines (desirable))

 

Main Duties & Tasks

  • To manage the workshop team to ensure accurate reports and comprehensive service/repairs are carried out in a timely manner.
  • To manage holidays, absences and resource planning to ensure appropriate level of cover is provided in the workshop at all times.
  • To investigate issues as appropriate and provide accurate, up to date technical information to customers (both external and internal).
  • To ensure the Technical workshop team provide timely and concise responses, both verbally and in writing, to emails and telephone enquiries.
  • To keep up to date with Technical matters and to use the information sources available
  • To be the primary point of contact for support to the Technical Workshop Team.
  • To carry out objectives setting / Personal Development Reviews for the workshop team.
  • To keep up to date, knowledge and understanding of B2B, and where appropriate SAP, business operating systems.
  • To manage the Technical aspects of B2B, and SAP systems.
  • To arrange departmental B2B / SAP training as and when required.
  • To keep up to date, knowledge and understanding of current Technical issues and report key issues to the Technical Services Manager and other relevant colleagues.
  • To liaise with the Technical Helpline Team Leader to co-ordinate workshop training for Technical Helpline Team and other colleagues as required.
  • To liaise with the workshop team to resolve warranty machine queries, to include decisions on and processing of a credit or a replacement machine.
  • To provide technical support to the development of technical training materials, (e.g. Crib sheets and ebulletins).
  • Undertake dealership/site visits if required relating to arising Technical issues if required.
  • Manage the mentorship of colleagues (potential for workshop intern / apprentice).
  • To undertake project work as appropriate and agreed with Management.
  • To comply with Health and Safety Policy and Quality Policy procedures.

Print this page
0118 981 1110
info@intec-recruitment.co.uk
Job Description
 
Testimonial
I would like to thank you guys for your assistance in finding an ideal job for me. I had spent several months searching and applying for various jobs, but had not found anything that really fitted, you managed to come up find a vacancy that not only matched my key skills but is position I am really excited about starting.
- R.M. - Mechanical Assembly Technician
"I would like to thank you and your staff for providing us with some first-class people over the decades.  You have always been my first call, and rarely have I needed to make a second."
- J.M. - Technical Director
 We have used Intec Recruitment for some time now.  They provides us with staff that fits in with our requirements.  They are very professional, and always helpful. Nothing is ever too much trouble. It is always a pleasure working alongside Intec, as they know our company so well.
- M.B. - HR Manager
I would be more than happy to recommend Intec Recruitment to anyone considering using this company for future employment.  You get a prompt and polite service,  any problems are easily resolved through the company's professionalism. I have worked for them for 10 weeks now and am very happy with Intec.  Any questions or queries have been answered.
- R.M. - Mechanical Fitter
"I have always found everyone at Intec reliable, responsive, courteous and professional. I have been using their services in some capacity since 2005 and wouldn't hesitate to recommend them to anyone."
- N.B. - Installation and Facilities
I have been using Intec Recruitment Services for my employment needs since 1989 and I have found them to be proactive and give an excellent service. I like that they are a family run business and my experience of them is that they are efficient and courteous and always do what they say they are going to do. I would highly recommend them. - V.S. - Prototype Wirer
During the last 5 years, we have used Intec for all of our temporary vacancies and also all of our permanent, or temp to permanent vacancies.  We have never needed to go elsewhere, as they have always found the candidates we have needed, even for vacancies which have been harder to fill.  Communication with Intec has always been excellent, and I feel they have always understood the qualities of the person we have been looking for.  I would have no hesitation in recommending Intec for both temporary and permanent vacancies.
- J.N. Office Manager
Within a very short period of time Intec are able to assess and fulfil our staffing requirements time and time again with great communication throughout.
- R.F. Stores Supervisor
 I have used Intec's services in the past, I found their services very supportive and efficient, whenever I had any issues they were dealt in no time, I am looking forward to working with Intec again.
- F.I. - Wirer
I have known Intec Recruitment for approximately twenty years. They have been a great help in finding me work over the years, in some very interesting electronic companies. They have proven over the years to be very honest & reliable.
- E.R. - Test Engineer
"I always find Intec to be very professional, friendly and reliable, and care about their clients to make sure they place the right candidate to suit our needs."
- H.J. - Secretary /P.A.
"I have always found Intec to be friendly and helpful.  They offer a very professional service but have a very individual style to them, making the client feel confident that the right candidates will be found."
- S.M. - HR Generalist
"Within a very short period of time Intec are able to assess and fulfil our staffing requirements time and time again with great communication throughout."
- R.F. Stores Supervisor
The service I have received (and currently still do) from all at Intec is highly recommendable.

The pre and post interview discussions were frank and honest, thus allowing an easy decision to accept the posting. - S.A. - Technician
Intec Recruitment over the past 10 years have supported our company in numerous service sectors especially in high profile fast track projects that covered a large and varied range of management, technical, skilled, semi-skilled and general staffing requirements. Intec Recruitments personal and professional approach along with their large database of manpower suited our company's requirements perfectly.
- G.T. - Managing Director
Job Description

Workshop Supervisor

print this page
Job Description

Overall Responsibility/Purpose of Position;

  • Management of the Technical Workshop including resource planning and workload allocation.
  • Management of the Technical department’s business operating systems (B2B and SAP).
  • Investigation of issues as appropriate to provide accurate, up to date, informed, technical information to customers (external and internal).

 

Qualifications:

  • Educated to Degree level or equivalent in Engineering or Management (desirable).

 

Skills

  • Excellent management and communication skills
  • Strong customer orientation
  • Self-starter, able to investigate and work on own initiative
  • Able to work effectively under pressure
  • Strong I.T. literacy (Word, Excel, MS Office) 
  • Able to prepare management information reports as required
  • Basic computer programming skills (desirable)

 

Experience

  • Previous experience of managing a team
  • Experience of business operating systems (B2B / SAP desirable)
  • Understanding of basic Engineering specifications
  • Experience of working with machinery (2 and 4 stroke engines (desirable))

 

Main Duties & Tasks

  • To manage the workshop team to ensure accurate reports and comprehensive service/repairs are carried out in a timely manner.
  • To manage holidays, absences and resource planning to ensure appropriate level of cover is provided in the workshop at all times.
  • To investigate issues as appropriate and provide accurate, up to date technical information to customers (both external and internal).
  • To ensure the Technical workshop team provide timely and concise responses, both verbally and in writing, to emails and telephone enquiries.
  • To keep up to date with Technical matters and to use the information sources available
  • To be the primary point of contact for support to the Technical Workshop Team.
  • To carry out objectives setting / Personal Development Reviews for the workshop team.
  • To keep up to date, knowledge and understanding of B2B, and where appropriate SAP, business operating systems.
  • To manage the Technical aspects of B2B, and SAP systems.
  • To arrange departmental B2B / SAP training as and when required.
  • To keep up to date, knowledge and understanding of current Technical issues and report key issues to the Technical Services Manager and other relevant colleagues.
  • To liaise with the Technical Helpline Team Leader to co-ordinate workshop training for Technical Helpline Team and other colleagues as required.
  • To liaise with the workshop team to resolve warranty machine queries, to include decisions on and processing of a credit or a replacement machine.
  • To provide technical support to the development of technical training materials, (e.g. Crib sheets and ebulletins).
  • Undertake dealership/site visits if required relating to arising Technical issues if required.
  • Manage the mentorship of colleagues (potential for workshop intern / apprentice).
  • To undertake project work as appropriate and agreed with Management.
  • To comply with Health and Safety Policy and Quality Policy procedures.

 
Job details
Job Title: Workshop Supervisor
Job Reference: LA1924
Location: Camberley, Surrey
Job Type: Permanent
Salary / Rate: £35K to £40K per annum
If further information is required on this vacancy please call one of our Consultants on 0118 981 1110
 
Apply for this
First Name
Last Name
Phone Number
Email
CV
Notes
 
 
 
© 2012 Intec Recruitment Services. All rights reserved.   |   Sitemap | Privacy Policy This website was created by WebCreationUK